On this page you will be able to find answers to our most frequently asked questions.
If you can't find what you are looking for, feel free to contact us directly on firstname.lastname@example.org or via +44 (0)1293 768 700.
Booking a course
- Why can I not see a course?
To allow you to comfortably browse our entire course catalogue, you will be able to select filters on the left side of the page. Please ensure that all filters are marked as not selected, when you have problems finding a course you are looking for.
Alternatively feel free to contact our training team directly to discuss what courses we can recommend you. We can also offer tailored training courses in case you can't find what you are looking for, so please do get in touch with us to discuss. You will also be able to find out more information on the tailored training services we offer on www.caainternational.com/training-services/tailored-training-services
- How will I know if I have to pay VAT (Value Added Tax)?
On all questions around VAT please also see our dedicated VAT page, which details in more detail who is required to pay VAT and who may be VAT exempt.
If you have any questions on VAT, please do feel free to contact our friendly training team directly either via email on email@example.com or via telephone on +44 (0)1293 768 700. We will be happy to assist you with any questions or problems you may have on VAT.
- Why did I receive an email to ask for more evidence on my tax status, even though I am a business from inside the EU?
To produce your invoice as swiftly and quickly as possible, we will use the European database to verify your tax information. However in cases where the database is unavailable, we may ask you to provide us with additional evidence of your tax status. This could be a copy of your tax registration certificate or comparable documentation. If you have any questions on why this is required or how we can help you ease the process, please do get in touch with our training team, who will be happy to help. You can contact us either via email on firstname.lastname@example.org or via telephone on +44 (0)1293 768 700.
Cancelling a course
If the case is full, will I automatically be transferred to the next available one?
Should a course you have selected already be full, we will get in contact with you immediately to try and re-arrange. If you are not available for the new date, we will arrange for a refund of the course costs accordingly.
- If I booked a course, but can't attend, can my colleague attend in my place and will there be a charge for this?
We would be happy to welcome your colleague in your place. There would be no charge to substitute another delegate in your place. Please contact us on any changes to your plans as soon as you find out, so we can ensure your colleague receives all the information required for the course. If you think this may be the case with your booking please do contact our training team who will be happy to assist you further either via email on email@example.com or via telephone on +44 (0)1293 768 700.
- If I booked a course, but can't attend, will I receive a refund?
If you can't attend a course you have already booked, please do contact us immediately to discuss your circumstances in more detail. You can contact our training team either via email on firstname.lastname@example.org or via telephone on +44 (0)1293 768 700.
Getting to a course
- How will I know where the course will take place and how to get there?
We will send you an email with instructions on where the course will take place, how to get there and other useful information, a few weeks before your course. Please note that we will only send these instructions to fully confirmed delegates, so please ensure on-time payments in case of paying via invoice. If you have any other questions relating to your course location, please do also feel free to contact us anytime on email@example.com or via +44 (0)1293 768 700.
- How can I get a visa letter to satisfy immigration around my reason for travelling to the UK?
If you will require a visa letter, please tick the box 'visa letter' during your check out process. As soon as your status is fully confirmed, we will send you your visa letter via email. Please ensure any outstanding payments are completed well before the training, to enable us to send you this letter as soon as possible.
- Will the visa letter cover only the days where the course will take place, or does it allow for travel time?
The visa letter will cover only the days of the training, but this does allow you to travel to the training. Please note though that the letter will not cover any additional days you may wish to stay in the UK.
- If the course is cancelled, will I get a refund for my visa booking?
We always do our very best to avoid any changes to course dates. In the unlikely event that a date does have to change, we will not be able to refund any visa booking or other travel related costs. If you have any questions on this please do not hesitate to speak to our friendly training team, who will be happy to assist you with further details either via email on firstname.lastname@example.org or via telephone on +44 (0)1293 768 700.
- Will CAAi arrange my travel and book my hotel?
As part of our training, we will provide you with suggestions for nearby hotels and where applicable discounted rates. CAAi does however not arrange your travel for you. If you have any questions relating to your travel or our training course in general, please contact our training team anytime, who will be happy to assist you with further details either via email on email@example.com or via telephone on +44 (0)1293 768 700.
Preparing for the course
- Will I have to prepare anything for the course?
Some courses will require you to do some preparatory work in advance of the course. You will be able to find all details relating to your selected course on our CAAi Training portal training.caainternational.com
We will send you log in details to our CAAi Training portal as soon as your place on the course has been confirmed. Please feel free to contact our friendly training team anytime if you have any questions regarding this system or your booking in general. Our team will be happy to assist you with further details and can be contacted either via email on firstname.lastname@example.org or via telephone on +44 (0)1293 768 700.
Our courses do not currently include an exam.
- Will I get a certificate of attendance?
We will be able to issue you with a certificate of attendance at the end of the course. This will be sent to you via email to the address used with your registration. You will also be able to download your certificate at any point in the future, when accessing our CAAi Training portal. If you have any questions on where to find the certificate or if you have not received your certificate, please contact our friendly training team either via email on email@example.com or via telephone on +44 (0)1293 768 700.